KoKoHub- KoKoHub by Osaka Metro -

What is KoKoHub by Osaka Metro?


From a SPACER locker in an Osaka Metro station,
This service allows you to have your luggage delivered to the hotel in Osaka where you will be staying.

Because there is no need to return to the locker where you left your luggage,
Theme parks and eating places,
You can enjoy sightseeing in Osaka to the fullest!

From a SPACER locker in an Osaka Metro station,
This service allows you to have your luggage delivered to the hotel in Osaka where you will be staying.

Because there is no need to return to the locker where you left your luggage,
Theme parks and eating places,
You can enjoy sightseeing in Osaka to the fullest!

How to use


Send luggage from your locker

In an empty locker.
Put the luggage in and close the door.

Send to Hotel" from the touch panel.
Select and proceed to shipping procedure

Hold up a traffic system IC card.
Complete payment

Scrollable

In an empty locker.
Put the luggage in and close the door.

Send to Hotel" on the touch panel.
Select and proceed to shipping procedure

Hold up a traffic system IC card.
Complete payment

Receive your luggage at the hotel

Heading to the hotel.
that (something mentioned before which is distant psychologically or in terms of time)

Baggage delivery at the front desk.
Tell them that you used the service.

Receive a package
that (something mentioned before which is distant psychologically or in terms of time)

Scrollable

Heading to the hotel.
that (something mentioned before which is distant psychologically or in terms of time)

Baggage delivery at the front desk.
Tell them that you used the service.

Receive a package
that (something mentioned before which is distant psychologically or in terms of time)

Lockers where packages can be sent


Shin-Osaka Station
Hommachi Station

List of hotels where luggage can be received


Shin-Osaka

 

  • Osaka Garden Palace
  • Courtyard by Marriott Shin-Osaka Station
  • Shin-Osaka Sunnystone Hotel
  • Super Hotel JR Shin-Osaka East Exit
  • New Osaka Hotel Shin-Osaka
  • Hotel Plaza Osaka
  • REM Shin-Osaka
  • Toyoko INN Shin-Osaka Chuo Exit Honkan
  • Toyoko INN Shin-Osaka Chuo Exit Shinkan
  • Toyoko INN Osaka Hankyu Juso Station West Exit 1
  • Toyoko INN Shin-Osaka Station East Exit
  • Toyoko INN Shin-Osaka Higashimikuni Ekimae
  • Toyoko INN Osaka Hankyu Juso Station West Exit 2
2) Osaka/Umeda
  • ANA Crowne Plaza Hotel Osaka
  • DEL style Osaka Shin-Umeda
  • DEL style Osaka Higashi-tenma
  • Ibis Osaka Umeda
  • ibis budget Osaka Umeda
  • Intercontinental Hotel Osaka
  • The Westin Osaka
  • Osaka Tokyu REI Hotel
  • The Ritz-Carlton, Osaka
  • Osaka Shin Hankyu Hotel
  • Shin Hankyu Hotel Annex
  • Imperial Hotel Osaka
  • Hartung Hotel Nishi-Umeda
  • Hilton Osaka
  • Hotel Viscio Osaka
  • Hotel Plaza Osaka Viscio Osaka
  • Hotel Granvia Osaka
  • Hotel Hankyu International
  • Hotel Hankyu Respire Osaka
  • Hotel Hanshin Osaka
  • Hotel Hanshin Annex Osaka
  • Hotel Binario Umeda
  • Hotel Monterey Le Frères Osaka
  • Hotel Monterey Osaka
  • Toyoko INN Umeda Nakatsu 1
  • Toyoko INN Osaka Umeda Higashi
  • Toyoko INN Umeda Nakatsu 2
  • Toyoko INN Osaka Tenjinbashisuji Rokuchome
Honmachi/Shinsaibashi
  • DEL style Osaka Shinsaibashi by Daiwa Roynet Hotel
  • W OSAKA
  • Ark Hotel Osaka Shinsaibashi
  • Osaka Excel Hotel Tokyu
  • Candeo Hotels Osaka Shinsaibashi
  • Quintessa Hotel Osaka Shinsaibashi Comic&Books
  • Cross Hotel Osaka
  • Comfort Hotel Osaka Shinsaibashi
  • Courtyard by Marriott Osaka Honmachi
  • Sanko Inn Osaka Yodoyabashi - Shikinoyu
  • The Royal Park Hotel Iconic Osaka Midosuji
  • Super Hotel Umeda-Higobashi
  • Super Hotel Premier Osaka Honmachi Ekimae
  • Super Hotel Premier Namba Shinsaibashi Natural Hot Spring
  • St. Regis Hotel Osaka
  • Sotetsu Fresa Inn Osaka Shinsaibashi
  • Sotetsu Fresa Inn Kitahama
  • Sotetsu Fresa Inn Yodoyabashi
  • Daiwa Roynet Hotel Yotsubashi
  • Daiwa Roynet Hotel Osaka Sakaisuji Honmachi PREMIER
  • Daiwa Roynet Hotel Osaka Kitahama
  • Tokyu Stay Osaka Honmachi
  • Tokyu Stay Mercure Osaka Namba
  • Tokyu Vacations Osaka Midosuji
  • Nest Hotel Osaka Shinsaibashi
  • Hartung Hotel Shinsaibashi
  • Prince Smart Inn Osaka Yodoyabashi
  • Hotel SUNRIOT Shinsaibashi
  • Hotel SUNRIOT Osaka Honmachi
  • Hotel Nikko Osaka
  • Hotel resol trinity osaka
  • Yumoto "Hananoi" Super Hotel Osaka Natural Hot Spring
  • Toyoko INN Osaka Shinsaibashi Nishi
  • Toyoko INN Osaka Senba Higashi
  • Toyoko INN Osaka Senba 1
  • Toyoko INN Yodoyabashi Station South
  • Toyoko INN Osaka Semba 2
4) Namba
  • OMO7 Osaka by Hoshino Resort
  • Osaka Fujiya Hotel
  • Candeo Hotels Osaka Namba
  • Glitz Premium Hotel Osaka Namba
  • Swissôtel Nankai Osaka
  • Super Hotel Namba/Nihombashi
  • Centara Grand Hotel Osaka
  • Sotetsu Fresa Inn Osaka Namba Ekimae
  • Hotel Il Cuore Namba
  • Hotel Graciously Osaka Namba
  • Hotel Monterey Grasmere Osaka
  • Holiday Inn Hotel Namba
  • Toyoko INN Osaka Namba Nishi
  • Toyoko INN Osaka Namba Nihonbashi
  • Toyoko INN Osaka Nihonbashi Bunraku Theater Mae
  • Toyoko INN Osaka Namba
5) Abeno/Tennoji

 

  • Osaka Marriott Miyako Hotel
  • Miyako City Osaka Tennoji
  • Toyoko INN Abeno Tennoji
  • Toyoko INN Osaka Tsutenkaku-mae
6) Osaka Castle Park/Tenmabashi

 

  • Osaka Castle Hotel
  • Super Hotel Subway Tanimachi 4-chome 6 Exit
  • Hotel Keihan Tenmabashi
  • Hotel Keihan Tenmabashi Ekimae
  • Hotel New Otani Osaka
  • Hotel Monterey La Suire Osaka
  • Toyoko INN Tenmabashi Otemae
  • Toyoko INN Osaka Taniyoshi Crossing
  • Toyoko INN Kyobashi Sakuranomiya
7) Nakanoshima
  • Hotel NCB
  • Rihga Royal Hotel (Osaka)
  • Mitsui Garden Hotel Osaka Yodoyabashi
  • Mitsui Garden Hotel Osaka Premier
8) Tsuruhashi
  • Sheraton Miyako Hotel Osaka
  • Daiwa Roynet Hotel Osaka Uehonmachi
  • Toyoko INN Osaka Tsuruhashi Ekimae
Kujo (Kyocera Dome)
  • Art Hotel Osaka Bay Tower
  • Hotel Sovial Osaka Dome-mae
  • Toyoko INN Osaka JR Noda Ekimae
  • Toyoko INN Osaka Bentencho
  • Toyoko INN Osaka Dome-mae
10) Universal City (USJ)
  • Oriental Hotel Universal City
  • The Park Front Hotel at Universal Studios Japan
  • The Cingulari Hotel & Sky Spa at Universal Studios Japan
  • Hotel Kintetsu Universal City
  • Hotel Keihan Universal Tower
  • Hotel Universal Port
  • Hotel Universal Port Vita
  • La Gent Hotel Osaka Bay
  • Liebel Hotel Osaka

Delivery charge per door


As long as it is large enough to fit in a locker,
No matter how many pieces you send, the fee is the same.

large size (e.g. large portion, etc.)medium sizesmall size
Charge2,800 yen2300 yen1900 yen
inside dimensionsW330×D645×H807.6mmW330×D645×H524.3mmW330×D645×H241mm
criterionLarge carry bagSmall carry bagBags for everyday use
large size (e.g. large portion, etc.)medium sizesmall size
Charge2,800 yen2300 yen1900 yen
range (e.g. of voice)330mm330mm330mm
depth645mm645mm645mm
height807.6 mm524.3mm241mm
criterionLarge carry bagSmall carry bagBags for everyday use

Frequently Asked Questions/Inquiries


How many packages can I ship at one time?

Any number of pieces of luggage can fit in the locker.
*Please note that overpacking may prevent the doors from opening.

Can I specify a specific time to pick up my order at the hotel?

Cannot be specified. Same-day delivery for deposits received by 2:00 p.m.

Please let me know: What transportation IC cards can I use?

 

Terms of Use


KoKoHub" Terms of Use

1. application

You agree to abide by the terms and conditions of this agreement and to use the Osaka Municipal High-Speed Electric Railway Company ("Osaka Municipal High-Speed Electric Railway Company")(this) firm("KoKoHub"), which is provided bymain service("").

2. Services

(1) You shall deliver the goods to the delivery service provider designated by us (hereinafter referred to as "main delivery service provider(hereinafter referred to as "the Company") to a locker designated by the Company (hereinafter referred to as "the Locker").book lockerThe customer's own baggage (hereinafter referred to as "this luggage) at the lodging facility designated by the customer (hereinafter referred to as "main delivery addressYou can request the delivery of this baggage to

(2) Customers are requested to agree to the following points in advance.

 (1) We are not a party to receive a request for delivery of the Baggage, but act as an intermediary for the customer to request delivery of the Baggage from the Delivery Service Provider.
 (2) All matters concerning the delivery of this baggage shall be resolved between the customer and the delivery service provider by contacting the delivery service provider directly.
 (iii) All matters relating to the receipt of the Baggage at the delivery address (accommodation facility) shall be resolved between the customer and the delivery address (accommodation facility) by contacting the relevant delivery address (accommodation facility) directly.

Terms of Use

(1) Terms of Use

 (1) If you do not comply with the conditions set forth by the Company, the Delivery Service Provider and the Delivery Destination (accommodation facility) respectively, you will not be able to use the Service.
 (2) In order to use this service, a transportation system IC card, etc. (hereinafter referred to as "IC card for locking") that is compatible with the locking and unlocking of this locker and payment is required.
 (3) If the IC card used to lock the locker is lost, etc. (including the case where the locker is locked with the IC card in the locker), please contact the Company's agent. If you lose the IC card used to lock the locker (including the case where you lock the locker with the IC card in the locker), please contact our agent. In order to open the locker, the customer must present identification and provide contact information, and the locker will be opened in the presence of a staff member of our outsourcing company (see "Contact Information" below). After the locker is opened, the customer must pay a fee of 5,000 yen (including tax) in cash to the staff of the Company's contractor in exchange for receipt of the baggage. Failure to pay the Lock Opening Fee will result in the loss of the Baggage. If you wish to receive a receipt for the lock-opening fee paid, please contact our consignee directly as they are the issuer of the receipt. Please note that we cannot issue receipts.

4. usage rules

  1. Please use the Service in accordance with the guidance on the designated operation screen and the display on the Locker.
  2. Please make sure that your name, telephone number, e-mail address, IC card information for locking IC card, payment method required for payment of usage fees, and other registered information are correct. If any of the registered information is incorrect, you will not be able to use the Service. In such a case, the Company shall not be liable to you in any way for the Service. In addition, the Company will not refund any usage fees that have already been paid under any circumstances.

5. receipt of this baggage

[The deadline for picking up this baggage at the delivery address (accommodation facility)
 It is the responsibility of the customer to pick up this baggage within the time limit set by the delivery address (accommodation facility).

  1. You agree in advance that when the time limit for receipt has passed, you will be deemed to have relinquished your ownership and other rights to the Baggage, and that the Delivery Service Provider, the Destination (accommodation facility) and the Company may collect and dispose of the Baggage. In this case, you agree in advance that we may charge you for the cost of collecting and disposing of the Baggage, if any.

6. Prohibitions

(1) Any action that may cause loss or damage to the Locker

(2) Depositing the following items

 (1) IC card for locking
 (2) Cash, money certificates, securities, valuables (including keys, wallets, credit cards and other cards, passports and other identification documents, examination certificates, vehicle identification documents, cell phones, smart phones, computers and other terminals, recording media, manuscripts, original drawings, tapes, films, documents and materials, etc.)
 (iii) Dangerous goods (including explosive, inflammable, inflammable, volatile, or toxic substances) (iv) Chemicals, poisonous or deleterious substances, items that emit odors or noises, items that easily decompose or alter, items that are easily damaged, excessively heavy items, filthy items, items that may cause damage, contamination, or other injury or damage to other packages, items that do not fit in the locker capacity, items that may cause damage, contamination, or other injury or damage to the delivery destination.
 (iv) Persons, corpses, remains, tablets, altars, animals, insects and other living creatures, or their carcasses
 (5) Firearms, swords, letters, items prohibited by law from being possessed, items that may be used in crimes, stolen items, and other items obtained through crimes.
 (vi) Items that are not suitable for locker storage, delivery, etc. according to socially accepted practices
 (vii) Items for which delivery, receipt, etc. are prohibited by the Delivery Service Provider or the Delivery Destination (accommodation facility).
 (viii) Other items prohibited by the Company from being deposited

(3) Use of the Service for illegal or unauthorized purposes

(4) Use of the Service by impersonating a third party

(5) Allowing a third party to use one's own IC card for locking.

(6) Violating the terms and conditions set forth in the transaction between the Delivery Service Provider, the Delivery Destination (accommodation facility), etc.

(7) Criminal or offensive acts or acts contrary to laws and ordinances, public order and morals, socially accepted norms, common sense, etc.

(8) Inducing or encouraging any of the preceding acts, or any similar act

Suspension of Use, etc.

If we determine that you may be violating these Terms of Use, we may immediately suspend your use of the Service or take any other necessary action.

(1) Temporary suspension or limitation of service provision

The Company may suspend, limit, or terminate the provision of all or part of the Service without prior notice to the customer in the event of any of the following events

 (i) When performing maintenance, inspection, repair, renewal, restoration, repair, or preservation of this Locker, systems and other equipment related to this Service, servers, etc.
 (ii) In the event of earthquake, lightning, fire, power failure, severe weather, infectious disease, communication failure, accident, or other reasons beyond our control
 (iii) In the event of unauthorized access, attacks, or fraudulent acts by a third party
 (iv) In other cases where the Company deems it necessary.

8. modification of these Terms and Conditions

Pursuant to Article 548-4 of the Civil Code, the Company may, at its discretion, change the Terms of Use at any time in any of the following cases, by giving prior notice of such change, the content of the revised Terms of Use, and the effective date of such change in the Application or in any other manner the Company deems appropriate. The Company may change the Terms of Use at any time at its discretion.

(1) When the modification of the Terms and Conditions is compatible with the general interests of the Members

(2) When the modification of these Terms and Conditions is not contrary to the purpose of these Terms and Conditions and is reasonable in light of the necessity of the modification, the reasonableness of the content after the modification, and other circumstances pertaining to the modification.

9. non-warranty and disclaimer

The Company does not guarantee any of the following items.

(1) No bugs, errors, system failures, or other defects in the operation of this Locker or systems related to this Service.

(2) That there are no security flaws, computer viruses, unauthorized access, or other damage to systems or other equipment related to the Service.

(3) Legality, accuracy, completeness, currentness, usefulness, appropriateness and other matters of the Services

(4) That the contents of the Services meet the quality expected by the Customer.

(5) The Company shall not be liable for any of the Customer's damages due to any of the following reasons

 Matters concerning transactions between the Customer and the Delivery Service Provider, the Delivery Destination (accommodation facility), etc.

 (1) Customer has violated these Terms of Use.
 (2) Suspension of Use and Other Measures
 (iii) Temporary suspension or limitation of the provision of all or part of the Service
 (iv) Requested to submit this baggage by an investigative agency, court or other public agency.
 (v) Reasons not attributable to the Company's willful misconduct or gross negligence
 (vi) In the event that the Company is liable to compensate for damages to the customer, the scope of such liability shall be limited to ordinary damages directly and actually incurred by the customer, except in the case of intentional or gross negligence on the part of the Company, and shall be limited to a maximum of 30,000 yen.
5,000 yen for opening locks, etc.

Contact].
SPACER Corporation
TEL: 0120-130-180
Available hours: 7:00-23:00 (365 days a year)
Date of enactment March 4, 2024

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