Privacy Policy

SPACER Corporation (hereinafter referred to as "the Company") (hereinafter referred to as "SPACER") handles personal information in accordance with the following privacy policy (hereinafter referred to as "this policy"). (hereinafter referred to as the "Company") handles personal information in accordance with the following privacy policy (hereinafter referred to as the "Policy").

1. Definition

The definitions of terms used in this policy are as follows

The term "personal information" refers to information that has been provided by a third party in accordance with the Act on the Protection of Personal Information (Act No. 57 of 2003, hereinafter referred to as the "Personal Information Protection Act"). The term "Personal Information" shall mean personal information as defined in Article 2, Paragraph 1 of the Act on the Protection of Personal Information (Act No. 57 of 2003, hereinafter referred to as the "Act"). The term "personal information" means personal information as defined in Article 2, Paragraph 1 of the Act on the Protection of Personal Information (Act No. 57 of 2003).
Personal Data" means personal data as defined in Article 16, Paragraph 3 of the Personal Information Protection Law.
Retained Personal Data" means retained personal data as defined in Article 16, Paragraph 4 of the Personal Information Protection Law.

2. Name and address of the Company and name of its representative

SPACER Corporation
Inside CROSSCOOP, 3F Nihonbashi 3-chome Square, 3-9-1 Nihonbashi, Chuo-ku, Tokyo
Daisuke Tokunaga, President and Representative Director

3. Compliance with laws and regulations

We will properly handle personal information in compliance with laws and regulations, including the Personal Information Protection Law, and guidelines established by the Personal Information Protection Commission.

4. Purpose of use

We will use personal information for the following purposes

Personal information of the customer (in the case of a corporate customer, including all of its officers and employees) Personal information of the customer (in the case of a corporate customer, including its officers and employees)

For identification or personal authentication of customers when registering or logging in to services provided by the Company
To respond to, confirm, or record customer inquiries, consultations, complaints, support, etc.
For business negotiations and other necessary business communications with customers
To manage customer information
To provide our products and services
In addition, the Company's services include the following
a. Temporary storage of luggage in Smart Lockers
b. Provision of services for delivery of goods, etc. via Smart Locker
　Receipt and delivery of goods, etc. at physical stores
　Receipt and delivery of clothing, etc. at dry cleaners
　Delivery of dispensed drugs by the pharmacy
　Receipt and delivery of goods, etc. in connection with transactions on the Web at marketplaces such as BOPIS (Buy Online, Pick-up In Store), etc.
　Delivery of products purchased through electronic commerce (EC) or marketplaces on the Web operated by third parties other than the Company
　(2) Delivery of dispensed drugs by pharmacies in conjunction with online prescribing (including transmission of prescription information to pharmacies by fax or other means or transmission of electronic prescriptions).
c. Development or operation of web-based marketplaces that enable delivery and receipt of goods, etc. via smart lockers.
d. Other services related to Smart Locker
To bill and settle payment for our products and services
To develop, maintain or improve our products and services
To research, analyze, and study for the purpose of developing, maintaining, or improving our products and services (including processing into statistical information, anonymized processed information, pseudonymized processed information, etc., utilizing the processed information, and disclosing and publishing the processed information within the legally permissible scope).
To understand and analyze data such as usage history, browsing history, location information, etc. of our products, services, apps, websites, etc., and to provide services or information related to services based on such understood and analyzed data
To provide information on products, services, campaigns, events, questionnaires and other information, advertising and promotion, and other marketing activities of the Company or its business partners by letter, e-mail, chat or other methods (including measuring the effectiveness of such activities).
To provide our services in a safe manner (including investigating, detecting, and identifying persons who are violating laws and regulations, violating contracts, committing fraud, or engaging in other problematic activities; contacting such persons; investigating, detecting, and preventing problematic activities; and responding to such activities).
To notify you of changes to our terms of service, policies, etc.
Provision to third parties in the manner described in this policy
For purposes incidental or related to the above purposes of use

Personal information of applicants for recruitment activities

For employment selection
To contact, interview, or otherwise communicate with applicants
Provision to third parties in the manner described in this policy
For purposes incidental or related to the above purposes of use

Personal information of our employees

To contact you for business purposes
For payment of salaries, etc.
For personnel and labor management operations
Provision to third parties in the manner described in this policy
For purposes incidental or related to the above purposes of use

5. Provision of Personal Data to Third Parties

We will not provide personal data to third parties except in the following cases

When we have obtained the prior consent of the person in question
To the extent necessary for the provision of various services, personal data will be provided to EC platform service providers, payment processing platform service providers, and other third parties (including third parties located in foreign countries). See 6 below.) In cases where personal data is provided to
When required by law
When it is necessary for the protection of the life, body, or property of an individual and it is difficult to obtain the consent of the person in question.
When it is particularly necessary to improve public health or promote the sound growth of children and it is difficult to obtain the consent of the person in question.
Cases in which it is necessary to cooperate with a national agency, a local government, or an individual or entity entrusted by either a national agency or local government to execute affairs prescribed by law, and in which obtaining your consent is likely to impede the execution of such affairs.
When it is necessary for a third party that is an academic research institution, etc. to handle personal data for academic research purposes (including cases where part of the purpose of handling said personal data is for academic research purposes, but excluding cases where there is a risk of unjustified infringement on the rights and interests of individuals).
When entrusting the handling of personal data within the scope necessary to achieve the purpose of use
Cases in which personal data is provided as a result of the succession of business due to merger or other reasons
In cases where personal data that will be used jointly with a specific person is provided to said specific person (limited to cases in which the Company has notified the person in advance or made the name of the person responsible for the management of said personal data or the name and address of the representative if the person is a juridical person). (ii) When the Company has, in advance, notified the person in question or has placed the name of the representative of the person in question in a manner that is readily accessible to the person in question).

6. Provision to third parties located in foreign countries

We may provide your personal data to third parties in the following foreign countries. In such cases, the information to be referred to is currently as follows
In order to select an appropriate entity for outsourcing, we may provide personal data to an entity outside of the countries listed below, although the entity and its country of residence have not been identified at this time. In such cases, we may start entrustment to a new trustee without obtaining the customer's consent again.

Shopify Inc.
Country of origin: Canada
The privacy protection system of the country providing the service:https://www.ppc.go.jp/enforcement/infoprovision/laws/offshore_report_canada/
The supplier takes measures to protect personal information: The supplier generally takes the same level of measures required of business operators handling personal data in Japan.
The privacy policy of the recipient:https://www.shopify.jp/legal/privacy
Shopify Commerce Singapore Pte Ltd.
Providing country: Republic of Singapore
The privacy protection system of the country providing the service:https://www.ppc.go.jp/enforcement/infoprovision/laws/offshore_report_singapore/
The supplier generally takes the same level of measures for the handling of personal data as required of business operators handling personal information in Japan.
The privacy policy of the recipient:https://www.shopify.jp/legal/privacy
Google LLC (Firebase)
Providing Country: United States of America
The privacy protection system of the country providing the service:https://www.ppc.go.jp/enforcement/infoprovision/laws/offshore_report_america/
The supplier takes measures to protect personal information: The supplier generally takes the same level of measures required of business operators handling personal data in Japan.
The privacy policy of the recipient:https://firebase.Google.com/support/privacy?hl=ja

7. Security Control Measures for Personal Data

We will take necessary and safe security control measures for the management of personal data, including the prevention of leakage, loss, or damage.

We supervise our employees who handle personal data and contractors (including subcontractors) to whom we outsource the handling of personal data as necessary and appropriate to ensure the security of personal data. We will exercise necessary and appropriate supervision over employees who are entrusted with handling personal data and contractors (including subcontractors) to whom we entrust the handling of personal data in order to ensure the safe management of personal data.

The following is an overview of the security control measures that we will take.

Establishment of basic handling methods when acquiring, using, and storing personal data
Organizational security control measures (e.g., selection and assignment of persons responsible for handling personal data)
Personnel security control measures (e.g., training for our employees who handle personal data)
Physical security control measures (e.g., implementation of measures to prevent theft or loss of electronic devices handling personal data)
Technical security control measures (e.g., measures to control access to electronic devices handling personal data)

8. Request for Disclosure, etc. of Retained Personal Data

The procedures, etc., in the event of a request, etc., as described in 1 below, which covers retained personal data, are as described in 2 below.

Details of your request, etc.
a. Request for Notification of Purpose of Use
b. Request for Disclosure
c. Disclosure of third-party records
d. Request for correction, addition or deletion of contents
e. Request for Suspension of Use or Elimination
f. Request for cessation of provision to a third party
Procedures, etc.
a. You are requested to contact the "Inquiry Desk" in Section 11 below.
b. We will ask you to submit identification documents specified by us, based on which we will confirm your identity (including confirmation of your authority of representation if you are contacted by a representative). (In the case of a contact from a proxy, this includes verification of the proxy's authority of representation.
c. We will decide whether or not to respond to your request, etc.
d. (If we do not respond to the request, etc., we will notify you to that effect.) (If we do not respond to the request, we will notify you to that effect.
A handling fee of 1,100 yen per item (consumption tax included) plus postage and other actual costs will be charged. Payment of the handling charge shall be made by bank transfer to the account designated by the Company (bank transfer charges shall be borne by the customer) or by any other method designated by the Company. Payment must be made by any other method designated by the Company.

9. Automatic acquisition information

We may automatically collect the following information in order to provide, maintain, and improve our services, and to prevent problematic activities such as violations of law, breach of contract, and fraud.

terminal information
We may obtain information unique to the device used by the customer (e.g., ID or other individual identification information).
access log information
We may obtain customer access log information (IP address, login time, etc.).
location information (as used by location-based services, e.g. GPS position)
We may acquire location information sent from your smartphone, tablet, or other information terminal. You can stop the transmission of location information by changing the settings on your information terminal, but you may not be able to use all or part of the services provided by the Company.

10. Use of Cookies, etc.

We may use cookies and other identifiers in order to understand how customers view our service website and to improve our service provision, etc. By using cookies and other identifiers, we may obtain customer activity history (URLs accessed, content, order of reference, etc.). However, the acquired information does not include information that can identify individual customers.
You may reject the sending and receiving of cookies, etc. by setting your browser. However, in this case, you may not be able to use all or part of the services provided by the Company.

11. Acquisition and use of user data on external services

When you use our services and authenticate by linking with LINE, Google, Apple, Facebook, Twitter or other external services, we will collect your user data (name, phone number, email address, ID, and other information that you have permitted to be disclosed to the linking party through the settings on the external service) and use it to authenticate you, (This information is the same below. The same shall apply hereinafter). (2) In such cases, we may acquire the user data (name, telephone number, e-mail address, ID, and other information that the customer has authorized the linked party to disclose according to the settings on the external service. We will use the acquired user data for the purposes described in 4 above.

12. About Google Analytics

We use Google Analytics provided by Google. We may receive the results of Google's collection and analysis of your browsing history based on cookies set by us or Google, and use them to understand your usage and our services. Please visit their website for more information about
'Google's use of information collected from sites and apps that use Google services.'
https://policies.Google.com/technologies/partner-sites

13. Contact us

If you have any questions, comments, or complaints regarding our handling of personal information, please contact us by e-mail at the following address. Please note that we do not accept inquiries in person or by telephone.
Contact information for inquiries
SPACER Corporation Contact Form:https://spacer.co.jp/contact/

14. Changes to this Policy

We reserve the right to change this policy at any time.
We are committed to reviewing and continually improving this policy in order to further ensure the proper handling of personal information.

Created on January 1, 2018
October 15, 2022 Change
May 1, 2024 Change
March 1, 2025 Change
March 12, 2025 Change