{"id":837,"date":"2022-05-20T05:41:06","date_gmt":"2022-05-20T05:41:06","guid":{"rendered":"http:\/\/spacercojp.local\/?page_id=837"},"modified":"2026-02-27T08:53:28","modified_gmt":"2026-02-26T23:53:28","slug":"faq-user","status":"publish","type":"page","link":"https:\/\/spacer.co.jp\/en\/user\/faq-user\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer vk_block-margin-0--margin-bottom vk_block-margin-0--margin-top\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading is-style-section_ttl vk_block-margin-xs--margin-bottom vk_block-margin-0--margin-top\">Frequently Asked Questions\/Inquiries<\/h2>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-swl-main-color has-alpha-channel-opacity has-swl-main-background-color has-background vk_block-margin-0--margin-top\"\/>\n\n\n\n<div class=\"swell-block-tab is-style-bb\" data-width-pc=\"flex-50\" data-width-sp=\"flex-50\"><ul class=\"c-tabList\" role=\"tablist\"><li class=\"c-tabList__item\" role=\"presentation\"><button role=\"tab\" class=\"c-tabList__button\" aria-selected=\"true\" aria-controls=\"tab-dfad5a04-0\" data-onclick=\"tabControl\"><i class=\"fa-solid fa-question\"><\/i> Locker use<\/button><\/li><li class=\"c-tabList__item\" role=\"presentation\"><button role=\"tab\" class=\"c-tabList__button\" aria-selected=\"false\" aria-controls=\"tab-dfad5a04-1\" data-onclick=\"tabControl\"><i class=\"fa-solid fa-phone\"><\/i> Contact Us<\/button><\/li><\/ul><div class=\"c-tabBody\">\n<div id=\"tab-dfad5a04-0\" class=\"c-tabBody__item\" aria-hidden=\"false\">\n<div style=\"height:0px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"swell-block-accordion is-style-main\" id=\"faq\">\n<details class=\"swell-block-accordion__item is-opened\" open data-swl-acc=\"wrapper\"><summary class=\"swell-block-accordion__title\" data-swl-acc=\"header\"><span class=\"swell-block-accordion__label\"><i class=\"fa-solid fa-q\"><\/i>Locker door will not close.<\/span><span class=\"swell-block-accordion__icon c-switchIconBtn\" data-swl-acc=\"icon\" aria-hidden=\"true\" data-opened=\"true\"><i class=\"__icon--closed icon-plus\"><\/i><i class=\"__icon--opened icon-minus\"><\/i><\/span><\/summary><div class=\"swell-block-accordion__body\" data-swl-acc=\"body\">\n<p>If you cannot close the door, please use another locker.<\/p>\n\n\n\n<p>\u8aa4\u3063\u3066\u4f7f\u7528\u30fb\u8ab2\u91d1\u3057\u3066\u3057\u307e\u3063\u305f\u5834\u5408\u306f\u81f3\u6025\u5bfe\u5fdc\u3044\u305f\u3057\u307e\u3059\u306e\u3067\u3001\u304a\u624b\u6570\u3067\u3059\u304c\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc(<strong><span class=\"swl-inline-color has-swl-deep-02-color\"><strong><span class=\"swl-inline-color has-swl-deep-02-color\"><a href=\"tel:0120-130-180\" title=\"0120-130-180\">0120-130-180<\/a><\/span><\/strong><\/span><\/strong>) for further information.<\/p>\n<\/div><\/details>\n\n\n\n<details class=\"swell-block-accordion__item is-opened\" open data-swl-acc=\"wrapper\"><summary class=\"swell-block-accordion__title\" data-swl-acc=\"header\"><span class=\"swell-block-accordion__label\"><i class=\"fa-solid fa-q\"><\/i>Locker: The lock does not open when operated near the locker.<\/span><span class=\"swell-block-accordion__icon c-switchIconBtn\" data-swl-acc=\"icon\" aria-hidden=\"true\" data-opened=\"true\"><i class=\"__icon--closed icon-plus\"><\/i><i class=\"__icon--opened icon-minus\"><\/i><\/span><\/summary><div class=\"swell-block-accordion__body\" data-swl-acc=\"body\">\n<p>If the locker number is not displayed when you approach the locker, try the following<\/p>\n\n\n\n<p>1.bluetooth\u3068\u4f4d\u7f6e\u60c5\u5831\u304con\u306b\u306a\u3063\u3066\u3044\u308b\u304b\u306e\u78ba\u8a8d<br>2. Confirm that the phone is connected to the Internet<br>3. Check to see if the locker is not available past the available time.<br>4. reload<br>5. Restart the application<\/p>\n\n\n\n<p>If you still cannot detect the problem in any of the above cases, please contact our call center (<strong><span class=\"swl-inline-color has-swl-deep-02-color\"><strong><span class=\"swl-inline-color has-swl-deep-02-color\"><a href=\"tel:0120-130-180\" title=\"0120-130-180\">0120-130-180<\/a><\/span><\/strong><\/span><\/strong>) for more information.<br>After confirming the identity of the applicant, the unlocking procedure is performed.<\/p>\n<\/div><\/details>\n\n\n\n<details class=\"swell-block-accordion__item is-opened\" open data-swl-acc=\"wrapper\" id=\"reservation-fee\"><summary class=\"swell-block-accordion__title\" data-swl-acc=\"header\"><span class=\"swell-block-accordion__label\"><i class=\"fa-solid fa-q\"><\/i>How much do you charge for a reservation?<\/span><span class=\"swell-block-accordion__icon c-switchIconBtn\" data-swl-acc=\"icon\" aria-hidden=\"true\" data-opened=\"true\"><i class=\"__icon--closed icon-plus\"><\/i><i class=\"__icon--opened icon-minus\"><\/i><\/span><\/summary><div class=\"swell-block-accordion__body\" data-swl-acc=\"body\">\n<p>A reservation fee of 100 yen and a usage fee will be charged from the time the reservation is made.<br>Please note that the time before baggage drop-off is also included in the usage time.<\/p>\n\n\n\n<p class=\"vk_block-margin-0--margin-bottom\">Example: If you reserve a locker for 600 yen every 3 hours 3 hours in advance and leave your luggage for 3 hours<br>Reservation fee 100 yen + 6 hours fee 1200 yen Total 1300 yen<\/p>\n<\/div><\/details>\n\n\n\n<details class=\"swell-block-accordion__item is-opened\" open data-swl-acc=\"wrapper\"><summary class=\"swell-block-accordion__title\" data-swl-acc=\"header\"><span class=\"swell-block-accordion__label\"><i class=\"fa-solid fa-q\"><\/i>Can I cancel my reservation?<\/span><span class=\"swell-block-accordion__icon c-switchIconBtn\" data-swl-acc=\"icon\" aria-hidden=\"true\" data-opened=\"true\"><i class=\"__icon--closed icon-plus\"><\/i><i class=\"__icon--opened icon-minus\"><\/i><\/span><\/summary><div class=\"swell-block-accordion__body\" data-swl-acc=\"body\">\n<p>Reservations can be cancelled from My Locker in the SPACER application by following the steps below.<\/p>\n\n\n\n<p>Tap [Cancel Reservation].<br>Tap [Go to Payment].<br>Tap [Pay].<br>4. Reservation cancellation completed<\/p>\n\n\n\n<p>Reservation fees and the time portion of the reservation are non-refundable.<br> Please note that if you do not start using the service after 48 hours, it will be automatically cancelled.<\/p>\n<\/div><\/details>\n\n\n\n<details class=\"swell-block-accordion__item is-opened\" open data-swl-acc=\"wrapper\"><summary class=\"swell-block-accordion__title\" data-swl-acc=\"header\"><span class=\"swell-block-accordion__label\"><i class=\"fa-solid fa-q\"><\/i>How do I share a key?<\/span><span class=\"swell-block-accordion__icon c-switchIconBtn\" data-swl-acc=\"icon\" aria-hidden=\"true\" data-opened=\"true\"><i class=\"__icon--closed icon-plus\"><\/i><i class=\"__icon--opened icon-minus\"><\/i><\/span><\/summary><div class=\"swell-block-accordion__body\" data-swl-acc=\"body\">\n<p>You can share your key from My Locker in the SPACER application by following the steps below.<\/p>\n\n\n\n<pre class=\"wp-block-preformatted\">Tap [Share Key].<br>Tap [Copy URL<br>3. Share URL via email\/SMS\/Messenger\/Line, etc.<br>4.\u516c\u7684\u8eab\u5206\u8a3c\u3067\u306e\u672c\u4eba\u78ba\u8a8d\u304c\u5fc5\u8981\u3067\u3059\u3002<br>\u203b\u4f4f\u6240\u5909\u66f4\u306a\u3069\u60c5\u5831\u304c\u5909\u66f4\u3055\u308c\u3066\u3044\u308b\u904b\u8ee2\u514d\u8a31\u8a3c\u3092\u516c\u7684\u8eab\u5206\u8a3c\u306b\u4f7f\u3063\u305f\u5834\u5408\u3001\u30b9\u30e0\u30fc\u30ba\u306b\u672c\u4eba\u78ba\u8a8d\u304c\u51fa\u6765\u306a\u3044\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002<\/pre>\n<\/div><\/details>\n\n\n\n<details class=\"swell-block-accordion__item is-opened\" open data-swl-acc=\"wrapper\"><summary class=\"swell-block-accordion__title\" data-swl-acc=\"header\"><span class=\"swell-block-accordion__label\"><i class=\"fa-solid fa-q\"><\/i>: Is there only one person who shares the key?<\/span><span class=\"swell-block-accordion__icon c-switchIconBtn\" data-swl-acc=\"icon\" aria-hidden=\"true\" data-opened=\"true\"><i class=\"__icon--closed icon-plus\"><\/i><i class=\"__icon--opened icon-minus\"><\/i><\/span><\/summary><div class=\"swell-block-accordion__body\" data-swl-acc=\"body\">\n<p>No. The key can be shared by any number of people. You can share the key with any number of people. You can share a key with multiple people, and the first person to arrive at the locker can unlock it. (Also, the last person to open and close the locker will be logged, so you don't have to worry.<\/p>\n<\/div><\/details>\n\n\n\n<details class=\"swell-block-accordion__item is-opened\" open data-swl-acc=\"wrapper\"><summary class=\"swell-block-accordion__title\" data-swl-acc=\"header\"><span class=\"swell-block-accordion__label\"><i class=\"fa-solid fa-q\"><\/i>How do I use a shared key?<\/span><span class=\"swell-block-accordion__icon c-switchIconBtn\" data-swl-acc=\"icon\" aria-hidden=\"true\" data-opened=\"true\"><i class=\"__icon--closed icon-plus\"><\/i><i class=\"__icon--opened icon-minus\"><\/i><\/span><\/summary><div class=\"swell-block-accordion__body\" data-swl-acc=\"body\">\n<p>Shared keys can be used by following the steps below.<\/p>\n\n\n\n<p class=\"vk_block-margin-0--margin-bottom\">Download and register the SPACER application<br>2. Tap the URL sent to you.<br>Tap [Confirm<\/p>\n\n\n\n<p>4.\u516c\u7684\u8eab\u5206\u8a3c\u3067\u306e\u672c\u4eba\u78ba\u8a8d\u304c\u5fc5\u8981\u3067\u3059<br>5.\u9375\u304c\u5171\u6709\u3055\u308c\u305f\u306e\u3067\uff3b\u9589\u3058\u308b\uff3d\u3092\u30bf\u30c3\u30d7<br>6.\uff3b\u30ed\u30c3\u30ab\u30fc\u3092\u958b\u3051\u308b\uff3d\u3092\u30bf\u30c3\u30d7 \u203b\u6c7a\u6e08\u304c\u5fc5\u8981\u306a\u5834\u5408\u306f\uff3b\u6c7a\u6e08\u3057\u3066\u30ed\u30c3\u30ab\u30fc\u3092\u3042\u3051\u308b\uff3d\u3092\u30bf\u30c3\u30d7<br>7.\u30ed\u30c3\u30ab\u30fc\u304c\u691c\u51fa\u4e2d\u306e\u70ba\u3001\u753b\u9762\u9077\u79fb\u3059\u308b\u307e\u3067\u5f85\u6a5f<br>8.\uff3b\u30b9\u30e9\u30a4\u30c9\u3057\u3066\u958b\u3051\u308b\uff3d\u3067\u30ed\u30c3\u30ab\u30fc\u89e3\u9320<br>9.\u6249\u3092\u958b\u3051\u3066\u8377\u7269\u3092\u53d6\u308a\u51fa\u3059<\/p>\n<\/div><\/details>\n\n\n\n<details class=\"swell-block-accordion__item is-opened\" open data-swl-acc=\"wrapper\"><summary class=\"swell-block-accordion__title\" data-swl-acc=\"header\"><span class=\"swell-block-accordion__label\"><i class=\"fa-solid fa-q\"><\/i>What payment methods are available?<\/span><span class=\"swell-block-accordion__icon c-switchIconBtn\" data-swl-acc=\"icon\" aria-hidden=\"true\" data-opened=\"true\"><i class=\"__icon--closed icon-plus\"><\/i><i class=\"__icon--opened icon-minus\"><\/i><\/span><\/summary><div class=\"swell-block-accordion__body\" data-swl-acc=\"body\">\n<p>This is a completely cashless payment system and cash is not accepted.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img decoding=\"async\" width=\"1125\" height=\"1442\" src=\"https:\/\/spacer.co.jp\/wp-content\/uploads\/2025\/10\/ic_payment.jpg\" alt=\"\" class=\"wp-image-21030\" style=\"width:500px;height:undefinedpx\"\/><\/figure>\n<\/div><\/details>\n\n\n\n<details class=\"swell-block-accordion__item is-opened\" open data-swl-acc=\"wrapper\"><summary class=\"swell-block-accordion__title\" data-swl-acc=\"header\"><span class=\"swell-block-accordion__label\">How do I unsubscribe from the SPACER application?<\/span><span class=\"swell-block-accordion__icon c-switchIconBtn\" data-swl-acc=\"icon\" aria-hidden=\"true\" data-opened=\"true\"><i class=\"__icon--closed icon-plus\"><\/i><i class=\"__icon--opened icon-minus\"><\/i><\/span><\/summary><div class=\"swell-block-accordion__body\" data-swl-acc=\"body\">\n<p>You can cancel your membership from the menu in the SPACER application by following the steps below.<\/p>\n\n\n\n<p>Tap [Withdrawal Procedure<br>2. Check [I have read the precautions<br>Tap [Resign membership<br>4. Completion of withdrawal procedure<\/p>\n\n\n\n<p>*When you cancel your membership, all customer information, including locker usage history and payment information, will be destroyed. Please note that it cannot be restored.<\/p>\n<\/div><\/details>\n<\/div>\n<\/div>\n\n\n\n<div id=\"tab-dfad5a04-1\" class=\"c-tabBody__item\" aria-hidden=\"true\">\n<div class=\"wp-block-columns shadow_on\">\n<div class=\"wp-block-column\">\n<p class=\"has-text-align-center vk_block-margin-xs--margin-bottom\"><i class=\"fa-solid fa-briefcase\"><\/i> <strong>Inquiries about baggage drop-off<\/strong><\/p>\n\n\n\n<p class=\"has-text-align-center\" style=\"font-size:30px\"><i class=\"icon-phone\"><\/i> <strong><span class=\"swl-inline-color has-swl-deep-02-color\"><a href=\"tel:050-5835-2103\" title=\"050-5835-2103\"><strong><span class=\"swl-inline-color has-swl-deep-02-color\"><\/span><\/strong><\/a><strong><a href=\"tel:0120-130-180\" title=\"0120-130-180\">0120-130-180<\/a><\/strong><\/span><\/strong><\/p>\n\n\n\n<p class=\"has-text-align-center u-mb-ctrl u-mb-10\">Hours: 7:00-23:00 365 days a year<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column\">\n<p class=\"has-text-align-center vk_block-margin-xs--margin-bottom\"><i class=\"fa-solid fa-pills\"><\/i> <strong>Inquiries about receiving medications<\/strong><\/p>\n\n\n\n<p class=\"has-text-align-center\" style=\"font-size:30px\"><i class=\"icon-phone\"><\/i> <strong><span class=\"swl-inline-color has-swl-deep-02-color\"><a href=\"tel:0120-130-180\" title=\"0120-130-180\">0120-130-180<\/a><\/span><\/strong><\/p>\n\n\n\n<p class=\"has-text-align-center u-mb-ctrl u-mb-10\">Hours: Weekdays 10am-7pm<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>Frequently Asked Questions\/Inquiries<\/p>","protected":false},"author":4,"featured_media":0,"parent":25,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_uf_show_specific_survey":0,"_uf_disable_surveys":false,"swell_btn_cv_data":"","footnotes":"","_links_to":"","_links_to_target":""},"class_list":["post-837","page","type-page","status-publish","hentry"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/spacer.co.jp\/en\/wp-json\/wp\/v2\/pages\/837","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/spacer.co.jp\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/spacer.co.jp\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/spacer.co.jp\/en\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/spacer.co.jp\/en\/wp-json\/wp\/v2\/comments?post=837"}],"version-history":[{"count":45,"href":"https:\/\/spacer.co.jp\/en\/wp-json\/wp\/v2\/pages\/837\/revisions"}],"predecessor-version":[{"id":14662,"href":"https:\/\/spacer.co.jp\/en\/wp-json\/wp\/v2\/pages\/837\/revisions\/14662"}],"up":[{"embeddable":true,"href":"https:\/\/spacer.co.jp\/en\/wp-json\/wp\/v2\/pages\/25"}],"wp:attachment":[{"href":"https:\/\/spacer.co.jp\/en\/wp-json\/wp\/v2\/media?parent=837"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}