{"id":837,"date":"2022-05-20T05:41:06","date_gmt":"2022-05-20T05:41:06","guid":{"rendered":"http:\/\/spacercojp.local\/?page_id=837"},"modified":"2026-07-27T17:48:45","modified_gmt":"2026-07-27T08:48:45","slug":"faq-user","status":"publish","type":"page","link":"https:\/\/spacer.co.jp\/en\/user\/faq-user\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer vk_block-margin-0--margin-bottom vk_block-margin-0--margin-top\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading is-style-section_ttl vk_block-margin-xs--margin-bottom vk_block-margin-0--margin-top\">Frequently Asked Questions\/Inquiries<\/h2>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-swl-main-color has-alpha-channel-opacity has-swl-main-background-color has-background vk_block-margin-0--margin-top\"\/>\n\n\n\n<div class=\"swell-block-tab is-style-bb\" data-width-pc=\"flex-50\" data-width-sp=\"flex-50\"><ul class=\"c-tabList\" role=\"tablist\"><li class=\"c-tabList__item\" role=\"presentation\"><button role=\"tab\" class=\"c-tabList__button\" aria-selected=\"true\" aria-controls=\"tab-dfad5a04-0\" data-onclick=\"tabControl\"><i class=\"fa-solid fa-question\"><\/i> Locker use<\/button><\/li><li class=\"c-tabList__item\" role=\"presentation\"><button role=\"tab\" class=\"c-tabList__button\" aria-selected=\"false\" aria-controls=\"tab-dfad5a04-1\" data-onclick=\"tabControl\"><i class=\"fa-solid fa-phone\"><\/i> Contact Us<\/button><\/li><\/ul><div class=\"c-tabBody\">\n<div id=\"tab-dfad5a04-0\" class=\"c-tabBody__item\" aria-hidden=\"false\">\n<div style=\"height:0px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"swell-block-accordion is-style-main\" id=\"faq\">\n<details class=\"swell-block-accordion__item is-opened\" open data-swl-acc=\"wrapper\"><summary class=\"swell-block-accordion__title\" data-swl-acc=\"header\"><span class=\"swell-block-accordion__label\"><i class=\"fa-solid fa-q\"><\/i>\uff1a\u30ec\u30b7\u30fc\u30c8\u306f\u51fa\u306a\u3044\u3067\u3059\u304b\uff1f<\/span><span class=\"swell-block-accordion__icon c-switchIconBtn\" data-swl-acc=\"icon\" aria-hidden=\"true\" data-opened=\"true\"><i class=\"__icon--closed icon-plus\"><\/i><i class=\"__icon--opened icon-minus\"><\/i><\/span><\/summary><div class=\"swell-block-accordion__body\" data-swl-acc=\"body\">\n<p class=\"wp-block-paragraph\">\u30ec\u30b7\u30fc\u30c8\u306f\u51fa\u307e\u305b\u3093\u3002\u9810\u3051\u5165\u308c\u6642\u306b\u304b\u3056\u3057\u305f\u30ab\u30fc\u30c9\u3001\u307e\u305f\u306f\u7aef\u672b\u304c\u9375\u306b\u306a\u308a\u307e\u3059\u3002<br>\u53d6\u308a\u51fa\u3059\u969b\u306b\u4f7f\u7528\u3057\u307e\u3059\u306e\u3067\u3001\u7121\u304f\u3055\u306a\u3044\u3088\u3046\u3054\u6ce8\u610f\u304f\u3060\u3055\u3044\u3002<\/p>\n<\/div><\/details>\n\n\n\n<details class=\"swell-block-accordion__item is-opened\" open data-swl-acc=\"wrapper\"><summary class=\"swell-block-accordion__title\" data-swl-acc=\"header\"><span class=\"swell-block-accordion__label\"><i class=\"fa-solid fa-q\"><\/i>\uff1a\u8377\u7269\u306f\u4f55\u65e5\u9593\u9810\u3051\u3089\u308c\u307e\u3059\u304b\uff1f<\/span><span class=\"swell-block-accordion__icon c-switchIconBtn\" data-swl-acc=\"icon\" aria-hidden=\"true\" data-opened=\"true\"><i class=\"__icon--closed icon-plus\"><\/i><i class=\"__icon--opened icon-minus\"><\/i><\/span><\/summary><div class=\"swell-block-accordion__body\" data-swl-acc=\"body\">\n<p class=\"wp-block-paragraph\">\u6700\u592796\u6642\u9593(4\u65e5\u9593)\u3067\u3059\u3002<\/p>\n<\/div><\/details>\n\n\n\n<details class=\"swell-block-accordion__item is-opened\" open data-swl-acc=\"wrapper\"><summary class=\"swell-block-accordion__title\" data-swl-acc=\"header\"><span class=\"swell-block-accordion__label\"><i class=\"fa-solid fa-q\"><\/i>\uff1a\u4e00\u5ea6\u652f\u6255\u3048\u3070\u3001\u30ed\u30c3\u30ab\u30fc\u306f\u4f55\u5ea6\u3067\u3082\u958b\u3051\u9589\u3081\u3067\u304d\u307e\u3059\u304b\uff1f<\/span><span class=\"swell-block-accordion__icon c-switchIconBtn\" data-swl-acc=\"icon\" aria-hidden=\"true\" data-opened=\"true\"><i class=\"__icon--closed icon-plus\"><\/i><i class=\"__icon--opened icon-minus\"><\/i><\/span><\/summary><div class=\"swell-block-accordion__body\" data-swl-acc=\"body\">\n<p class=\"wp-block-paragraph\">\u3067\u304d\u307e\u305b\u3093\u3002\u30ed\u30c3\u30ab\u30fc\u306f1\u56de\u306e\u5229\u7528\uff081\u4f1a\u8a08\uff09\u306b\u3064\u304d1\u56de\u306e\u5229\u7528\u3067\u3059\u3002<br>\u518d\u5ea6\u5229\u7528\u3059\u308b\u5834\u5408\u306f\u3001\u65b0\u305f\u306b\u4f1a\u8a08\u304c\u5fc5\u8981\u3067\u3059\u3002<\/p>\n<\/div><\/details>\n\n\n\n<details class=\"swell-block-accordion__item is-opened\" open data-swl-acc=\"wrapper\"><summary class=\"swell-block-accordion__title\" data-swl-acc=\"header\"><span class=\"swell-block-accordion__label\"><i class=\"fa-solid fa-q\"><\/i>\uff1a\u5229\u7528\u958b\u59cb\u304b\u308996\u6642\u9593\u4ee5\u4e0a\u7d4c\u904e\u3057\u305f\u8377\u7269\u306f\u3069\u3046\u306a\u308a\u307e\u3059\u304b\uff1f<\/span><span class=\"swell-block-accordion__icon c-switchIconBtn\" data-swl-acc=\"icon\" aria-hidden=\"true\" data-opened=\"true\"><i class=\"__icon--closed icon-plus\"><\/i><i class=\"__icon--opened icon-minus\"><\/i><\/span><\/summary><div class=\"swell-block-accordion__body\" data-swl-acc=\"body\">\n<p class=\"wp-block-paragraph\">\u56de\u53ce\u3055\u308c\u307e\u3059\u3002<br>\u304a\u5f15\u304d\u53d6\u308a\u5e0c\u671b\u306e\u5834\u5408\u306f<strong>4\u65e5\u9593\u306e\u30ed\u30c3\u30ab\u30fc\u6599\u91d1<\/strong>\u3068<strong>\u624b\u6570\u65995,000\u5186<\/strong>\u3092\u304a\u632f\u308a\u8fbc\u307f\u3044\u305f\u3060\u304d\u3001<strong>\u7740\u6255\u3044<\/strong>\u306b\u3066\u767a\u9001\u3044\u305f\u3057\u307e\u3059\u3002<br>Please contact our call center (<strong><strong><a href=\"tel:0120-130-180\">0120-130-180<\/a><\/strong><\/strong>) for further information.<\/p>\n<\/div><\/details>\n\n\n\n<details class=\"swell-block-accordion__item is-opened\" open data-swl-acc=\"wrapper\" id=\"reservation-fee\"><summary class=\"swell-block-accordion__title\" data-swl-acc=\"header\"><span class=\"swell-block-accordion__label\"><i class=\"fa-solid fa-q\"><\/i>\uff1a\u4e88\u7d04\u306e\u6599\u91d1\u306f\u3044\u304f\u3089\u3067\u3059\u304b\uff1f<\/span><span class=\"swell-block-accordion__icon c-switchIconBtn\" data-swl-acc=\"icon\" aria-hidden=\"true\" data-opened=\"true\"><i class=\"__icon--closed icon-plus\"><\/i><i class=\"__icon--opened icon-minus\"><\/i><\/span><\/summary><div class=\"swell-block-accordion__body\" data-swl-acc=\"body\">\n<p class=\"wp-block-paragraph\">\u4e8b\u524d\u306b\u30ed\u30c3\u30ab\u30fc\u3092\u78ba\u4fdd\u3057\u305f\u3044\u5834\u5408(\u4e88\u7d04)\u306f\u30011\u65e5\u5229\u7528\u5238\u3092\u8cfc\u5165\u3059\u308b\u3053\u3068\u3067\u53ef\u80fd\u3067\u3059\u3002<br>1\u65e5\u5229\u7528\u5238\u306e\u6599\u91d1\u306f\u30ed\u30c3\u30ab\u30fc\u3054\u3068\u306b\u7570\u306a\u308a\u3001\u8cfc\u5165\u6642\u306b\u3054\u78ba\u8a8d\u3044\u305f\u3060\u3051\u307e\u3059\u3002<\/p>\n\n\n\n<p class=\"vk_block-margin-0--margin-bottom wp-block-paragraph\">\u8cfc\u5165\u5f8c24\u6642\u9593\u4ee5\u5185\u306b\u5229\u7528\u958b\u59cb\u3067\u304d\u3001\u8377\u7269\u3092\u9810\u3051\u3066\u304b\u308924\u6642\u9593\u306f\u8ffd\u52a0\u306e\u6599\u91d1\u306f\u304b\u304b\u308a\u307e\u305b\u3093\u3002<br>24\u6642\u9593\u7d4c\u904e\u5f8c\u306f\u8ffd\u52a0\u6599\u91d1\u304c\u767a\u751f\u3057\u307e\u3059\u3002<br>\u8cfc\u5165\u5f8c24\u6642\u9593\u4ee5\u5185\u306b\u5229\u7528\u958b\u59cb\u3055\u308c\u306a\u3044\u5834\u5408\u3001\u5229\u7528\u5238\u306f\u5931\u52b9\u3057\u307e\u3059\u3002<\/p>\n<\/div><\/details>\n\n\n\n<details class=\"swell-block-accordion__item is-opened\" open data-swl-acc=\"wrapper\"><summary class=\"swell-block-accordion__title\" data-swl-acc=\"header\"><span class=\"swell-block-accordion__label\"><i class=\"fa-solid fa-q\"><\/i>Can I cancel my reservation?<\/span><span class=\"swell-block-accordion__icon c-switchIconBtn\" data-swl-acc=\"icon\" aria-hidden=\"true\" data-opened=\"true\"><i class=\"__icon--closed icon-plus\"><\/i><i class=\"__icon--opened icon-minus\"><\/i><\/span><\/summary><div class=\"swell-block-accordion__body\" data-swl-acc=\"body\">\n<p class=\"wp-block-paragraph\">\u4e8b\u524d\u306b\u30ed\u30c3\u30ab\u30fc\u3092\u78ba\u4fdd\u3059\u308b\u305f\u3081\u306b\u30011\u65e5\u5229\u7528\u5238\u3092\u3054\u8cfc\u5165\u3044\u305f\u3060\u3044\u305f\u5f8c\u3067\u3001\u30ad\u30e3\u30f3\u30bb\u30eb\u30fb\u8fd4\u91d1\u306f\u3067\u304d\u307e\u305b\u3093\u306e\u3067\u3054\u4e86\u627f\u304f\u3060\u3055\u3044\u3002<\/p>\n<\/div><\/details>\n\n\n\n<details class=\"swell-block-accordion__item is-opened\" open data-swl-acc=\"wrapper\"><summary class=\"swell-block-accordion__title\" data-swl-acc=\"header\"><span class=\"swell-block-accordion__label\"><i class=\"fa-solid fa-q\"><\/i>How do I share a key?<\/span><span class=\"swell-block-accordion__icon c-switchIconBtn\" data-swl-acc=\"icon\" aria-hidden=\"true\" data-opened=\"true\"><i class=\"__icon--closed icon-plus\"><\/i><i class=\"__icon--opened icon-minus\"><\/i><\/span><\/summary><div class=\"swell-block-accordion__body\" data-swl-acc=\"body\">\n<p class=\"wp-block-paragraph\">You can share your key from My Locker in the SPACER application by following the steps below.<\/p>\n\n\n\n<pre class=\"wp-block-preformatted\">Tap [Share Key].<br>Tap [Copy URL<br>3. Share URL via email\/SMS\/Messenger\/Line, etc.<br>4.\u516c\u7684\u8eab\u5206\u8a3c\u3067\u306e\u672c\u4eba\u78ba\u8a8d\u304c\u5fc5\u8981\u3067\u3059\u3002<br>\u203b\u4f4f\u6240\u5909\u66f4\u306a\u3069\u60c5\u5831\u304c\u5909\u66f4\u3055\u308c\u3066\u3044\u308b\u904b\u8ee2\u514d\u8a31\u8a3c\u3092\u516c\u7684\u8eab\u5206\u8a3c\u306b\u4f7f\u3063\u305f\u5834\u5408\u3001\u30b9\u30e0\u30fc\u30ba\u306b\u672c\u4eba\u78ba\u8a8d\u304c\u51fa\u6765\u306a\u3044\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002<\/pre>\n<\/div><\/details>\n\n\n\n<details class=\"swell-block-accordion__item is-opened\" open data-swl-acc=\"wrapper\"><summary class=\"swell-block-accordion__title\" data-swl-acc=\"header\"><span class=\"swell-block-accordion__label\"><i class=\"fa-solid fa-q\"><\/i>: Is there only one person who shares the key?<\/span><span class=\"swell-block-accordion__icon c-switchIconBtn\" data-swl-acc=\"icon\" aria-hidden=\"true\" data-opened=\"true\"><i class=\"__icon--closed icon-plus\"><\/i><i class=\"__icon--opened icon-minus\"><\/i><\/span><\/summary><div class=\"swell-block-accordion__body\" data-swl-acc=\"body\">\n<p class=\"wp-block-paragraph\">No. The key can be shared by any number of people. You can share the key with any number of people. You can share a key with multiple people, and the first person to arrive at the locker can unlock it. (Also, the last person to open and close the locker will be logged, so you don't have to worry.<\/p>\n<\/div><\/details>\n\n\n\n<details class=\"swell-block-accordion__item is-opened\" open data-swl-acc=\"wrapper\"><summary class=\"swell-block-accordion__title\" data-swl-acc=\"header\"><span class=\"swell-block-accordion__label\"><i class=\"fa-solid fa-q\"><\/i>How do I use a shared key?<\/span><span class=\"swell-block-accordion__icon c-switchIconBtn\" data-swl-acc=\"icon\" aria-hidden=\"true\" data-opened=\"true\"><i class=\"__icon--closed icon-plus\"><\/i><i class=\"__icon--opened icon-minus\"><\/i><\/span><\/summary><div class=\"swell-block-accordion__body\" data-swl-acc=\"body\">\n<p class=\"wp-block-paragraph\">Shared keys can be used by following the steps below.<\/p>\n\n\n\n<p class=\"vk_block-margin-0--margin-bottom wp-block-paragraph\">Download and register the SPACER application<br>2. Tap the URL sent to you.<br>Tap [Confirm<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">4.\u516c\u7684\u8eab\u5206\u8a3c\u3067\u306e\u672c\u4eba\u78ba\u8a8d\u304c\u5fc5\u8981\u3067\u3059<br>5.\u9375\u304c\u5171\u6709\u3055\u308c\u305f\u306e\u3067\uff3b\u9589\u3058\u308b\uff3d\u3092\u30bf\u30c3\u30d7<br>6.\uff3b\u30ed\u30c3\u30ab\u30fc\u3092\u958b\u3051\u308b\uff3d\u3092\u30bf\u30c3\u30d7 \u203b\u6c7a\u6e08\u304c\u5fc5\u8981\u306a\u5834\u5408\u306f\uff3b\u6c7a\u6e08\u3057\u3066\u30ed\u30c3\u30ab\u30fc\u3092\u3042\u3051\u308b\uff3d\u3092\u30bf\u30c3\u30d7<br>7.\u30ed\u30c3\u30ab\u30fc\u304c\u691c\u51fa\u4e2d\u306e\u70ba\u3001\u753b\u9762\u9077\u79fb\u3059\u308b\u307e\u3067\u5f85\u6a5f<br>8.\uff3b\u30b9\u30e9\u30a4\u30c9\u3057\u3066\u958b\u3051\u308b\uff3d\u3067\u30ed\u30c3\u30ab\u30fc\u89e3\u9320<br>9.\u6249\u3092\u958b\u3051\u3066\u8377\u7269\u3092\u53d6\u308a\u51fa\u3059<\/p>\n<\/div><\/details>\n\n\n\n<details class=\"swell-block-accordion__item is-opened\" open data-swl-acc=\"wrapper\"><summary class=\"swell-block-accordion__title\" data-swl-acc=\"header\"><span class=\"swell-block-accordion__label\"><i class=\"fa-solid fa-q\"><\/i>What payment methods are available?<\/span><span class=\"swell-block-accordion__icon c-switchIconBtn\" data-swl-acc=\"icon\" aria-hidden=\"true\" data-opened=\"true\"><i class=\"__icon--closed icon-plus\"><\/i><i class=\"__icon--opened icon-minus\"><\/i><\/span><\/summary><div class=\"swell-block-accordion__body\" data-swl-acc=\"body\">\n<p class=\"wp-block-paragraph\">This is a completely cashless payment system and cash is not accepted.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img decoding=\"async\" width=\"1125\" height=\"1442\" src=\"https:\/\/spacer.co.jp\/wp-content\/uploads\/2026\/06\/ic_payment-3.jpg\" alt=\"\" class=\"wp-image-23593\" style=\"width:500px;height:undefinedpx\"\/><\/figure>\n<\/div><\/details>\n<\/div>\n<\/div>\n\n\n\n<div id=\"tab-dfad5a04-1\" class=\"c-tabBody__item\" aria-hidden=\"true\">\n<div class=\"wp-block-columns shadow_on\">\n<div class=\"wp-block-column\">\n<p class=\"has-text-align-center vk_block-margin-xs--margin-bottom wp-block-paragraph\"><i class=\"fa-solid fa-briefcase\"><\/i> <strong>Inquiries about baggage drop-off<\/strong><\/p>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\" style=\"font-size:30px\"><i class=\"icon-phone\"><\/i> <strong><span class=\"swl-inline-color has-swl-deep-02-color\"><a href=\"tel:050-5835-2103\" title=\"050-5835-2103\"><strong><span class=\"swl-inline-color has-swl-deep-02-color\"><\/span><\/strong><\/a><strong><a href=\"tel:0120-130-180\" title=\"0120-130-180\">0120-130-180<\/a><\/strong><\/span><\/strong><\/p>\n\n\n\n<p class=\"has-text-align-center u-mb-ctrl u-mb-10 wp-block-paragraph\">Hours: 7:00-23:00 365 days a year<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column\">\n<p class=\"has-text-align-center vk_block-margin-xs--margin-bottom wp-block-paragraph\"><i class=\"fa-solid fa-pills\"><\/i> <strong>Inquiries about receiving medications<\/strong><\/p>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\" style=\"font-size:30px\"><i class=\"icon-phone\"><\/i> <strong><span class=\"swl-inline-color has-swl-deep-02-color\"><a href=\"tel:0120-130-180\" title=\"0120-130-180\">0120-130-180<\/a><\/span><\/strong><\/p>\n\n\n\n<p class=\"has-text-align-center u-mb-ctrl u-mb-10 wp-block-paragraph\">Hours: Weekdays 10am-7pm<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>Frequently Asked Questions\/Inquiries<\/p>","protected":false},"author":14,"featured_media":0,"parent":25,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_uf_show_specific_survey":0,"_uf_disable_surveys":false,"swell_btn_cv_data":"","footnotes":"","_links_to":"","_links_to_target":""},"class_list":["post-837","page","type-page","status-publish","hentry"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/spacer.co.jp\/en\/wp-json\/wp\/v2\/pages\/837","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/spacer.co.jp\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/spacer.co.jp\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/spacer.co.jp\/en\/wp-json\/wp\/v2\/users\/14"}],"replies":[{"embeddable":true,"href":"https:\/\/spacer.co.jp\/en\/wp-json\/wp\/v2\/comments?post=837"}],"version-history":[{"count":46,"href":"https:\/\/spacer.co.jp\/en\/wp-json\/wp\/v2\/pages\/837\/revisions"}],"predecessor-version":[{"id":22566,"href":"https:\/\/spacer.co.jp\/en\/wp-json\/wp\/v2\/pages\/837\/revisions\/22566"}],"up":[{"embeddable":true,"href":"https:\/\/spacer.co.jp\/en\/wp-json\/wp\/v2\/pages\/25"}],"wp:attachment":[{"href":"https:\/\/spacer.co.jp\/en\/wp-json\/wp\/v2\/media?parent=837"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}